FAQ's


Where is my order?
We use tracking services on all our products. To track your order use the information we provided in the order confirmation email and enter your order ID (here)
Can i adjust or cancel my order?

Since our goal is to send all orders as quickly as possible it is unlikely we are able to make changes to your order or the shipping address after it has been placed unless you are very quick. Our warehouse manages the order between 1-3 days after they receive it. If a change is necessary, contact us and we will do our best to help you. Include your order number or the email address used when ordering.

Contact customer service at Kentys_Webshop@hotmail.com

I have received the wrong product, what do I do?

Contact Customer Service at Kentys_Webshop@hotmail.com and we will help you to replace the goods.

Please provide the following
Full name:
Order number:
Product received:
What product you wish to receive:

How do I return my order?
 Read our Refund Policy here.
What is my delivery cost?
Nothing, we offer Free Worldwide Shipping.
Can I use more than one coupon on my order?
No, sorry! Our system only accepts the last coupon entered. However, you can use a gift certificate and a coupon on the same purchase.
If you have further questions about our company or your order, go to the "Contact us" and feel free to contact us at anytime.