Refund Policy

We want to make online shopping safe and flexible for you. Here can you find our policy about Returns & Exchanges.

Our policy lasts 14 days. If 14 days have gone by since your order is complete (received product), unfortunately we can’t offer you a refund. If the product is in your possession more than 14 days, it is considered used and we will not issue a refund for you or a replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Furthermore, to complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer instead, first send us an email with order number and then we will go from there. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If it's still missing contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Customized items
Unfortunately, as you might understand, customized items such as Initials on iPhone cases can not be refunded. 

If an item you purchased from us is faulty because of manufacturing faults, contact us at and we will replace it. If we have no more stock of the item or we can't repair the fault we will award a store credit. We will not replace items that have been damaged because of use. All products MUST be returned with receipt or proof or purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will try our hardest to replace it.
To return your product, you should email us at and ask for our mail address and explain why you want to return your product. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Customized products can't be returned
  • KENTYS is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free. 
  • International customers should contact us regarding customs clearance before shipping. Any international order that has been sent to customers under a free shipping offer will be refunded (or exchanged/credited) but will have our delivery cost deducted from the amount refunded
  • If you are going to return an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsible until we receive it at KENTYS.