We want to make online shopping safe and flexible for you. Here can you find our policy about Returns & Exchanges.
Our policy lasts 14 days. If 14 days have gone by since your order is complete (received product), unfortunately we can’t offer you a refund. If the product is in your possession more than 14 days, it is considered used and we will not issue a refund for you or a replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Furthermore, to complete your return, we require a receipt or proof of purchase.
Unfortunately, as you might understand, customized items such as Initials on iPhone cases can not be refunded.
If an item you purchased from us is faulty because of manufacturing faults, contact us at email@example.com and we will replace it. If we have no more stock of the item or we can't repair the fault we will award a store credit. We will not replace items that have been damaged because of use. All products MUST be returned with receipt or proof or purchase.
- Customized products can't be returned
- KENTYS is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free.
- International customers should contact us regarding customs clearance before shipping. Any international order that has been sent to customers under a free shipping offer will be refunded (or exchanged/credited) but will have our delivery cost deducted from the amount refunded
- If you are going to return an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsible until we receive it at KENTYS.